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Home Health Community Liaison San Diego County

Home Health Community Liaison

Full Time • San Diego County
Benefits:
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
RESPONSIBILITIES :

  • Establishes and maintains productive relationships with case managers, discharge planners, or other relevant professionals in hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physicians in private practices.
  • Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre-and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
  • Educate the medical community on components of home health care and our organization's services and programs using sales calls and literature.
  • Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
  • Achieve monthly personal production goals.
  • Responsible for all sales administration duties including, but not limited to maintaining accurate records, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
  • Participates in interdisciplinary team meetings and regular marketing meetings.
  • Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
  • Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
  • May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
  • Triage issues with patients and family members, resolving them within the scope of the job or escalating them to the appropriate clinical or administrative person/department.
  • Complies with all organizational policies and procedures.
  • Other related duties as assigned
QUALIFICATIONS & REQUIREMENTS :

  • Associate Degree or equivalent required
  • Previous Home Health or Hospice experience is mandatory
  • Knowledge of medical terminology
  • Must have excellent written and verbal communication skills
  • Demonstrated strong customer service, and relationship-building skills
  • Good computer skills including Email, CRM software, Google Workspace, Google
  • Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
  • Must be able to travel with short notice as required for the above duties to clients and community locations
  • Must have a car with current insurance coverage and a valid driver's license
SKILLS AND COMPETENCIES :

  • Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
  • Ability to coordinate and attend appointments/meetings
  • Ability to create presentations and reports
  • Ability to use good judgment in decision-making and problem resolution
  • Ability to collaborate with internal administrative, clinical, and marketing teams
  • Ability to work independently with minimal supervision and be self-motivated.
  • Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email, and in-person
Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Work Location: In person
Compensation: $80,000.00 per year




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